At Isprox Consulting we are looking for a Senior Customer Service Executive (Export). Our client is a multinational solution provider within the supply chain sector, headquartered in Middle East and expanding their operation in more than 30 countries across Middle East, Asia, Africa and Europe. The group has a proven track improving the integration of technology into their operation and offering their customers several options to track shipments. If you are a strong communicator, have a deep problem-solving focus, thrive in a fast-paced and challenging environment, with a big motivation for teamwork, enjoy a big deal of autonomy and ownership for your accounts and look forward to a convivial and diverse culture, this is the place to be.

Description of this role:

As Senior Customer Service Executive, you will have a diverse landscape of responsibilities from Logistics (3PL communication, transport quotations, freight, insurance handling) to order management and post sales services (i.e. returns, complaints management, etc.) Your key purpose will be to provide end to end support to the customers and internal stakeholders, included but not limited to Commercial, marketing, Planning and Finance Teams. You will have a varied portfolio of Customers across all commercial channels.

Duties and Responsibilities:

• Ensure cost effectiveness of transport routes for all parties.
• Liaise with and update all relevant parties in the supply chain (i.e. transporters, warehouses and brand companies) and ensure specific documentation and labelling requirements are adhered. 
• Apply export procedure principles ensuring all shipments are meeting the respective Incoterm requirement.
• Provide a consistently high standard of customer service by responding promptly to customer queries and demands, always striving to exceed the customers’ expectations.
• Provide regular and proactive updates to customers with regard to the progress of their orders and enquiries.
• Update customer information on databases.
• Compare all pricing on E1 and customer POs and ensure that any anomalies are reported immediately.
• Customs documentation management and follow-up
• Follow-up on transport and other 3PL issues through to resolution, escalate when required
• Follow-up on incidences and claims (lost, damaged, delayed)
• Be familiar with EU regulations and structure, including SEED checks, EMCS entries, ARC numbers.

The ideal candidate must have:

• Working experience within a Logistics role
• Knowledge of export procedures and EMEA distribution
• Excellent Microsoft Office knowledge with focus in Excel and Outlook
• Excellent customer care, account management and negotiation skills.
• Strong presentation and influence skills.
• Motivating and an enthusiastic self-starter and a great team player.
• Excellent knowledge of the local market.
• Strong language skills: fluent in English. German is a plus

The Offer:

• To be part of an organization that is in full development, where your qualities and talents are valued and where you can make your mark in this key position;
• The opportunity to work with an excellent supply chain group in a strong collaborative team.
• A challenging and responsible position in an organization where logistics, Transportation and service quality are at the top of the values.
• Attractive employment conditions package with ancillary benefits.